Frequently Asked Questions:

T-shirt supplier in Durban
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our online store encrypts the transmission of all credit card and personal customer information.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Lokalitee store, please feel free to e-mail us

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to create a new account.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After completing the shipping information, you will need to enter in your payment details. Once you have completed the form, and transaction complete, you will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

A. Shipping and handling rates vary depending on the destination of the order.
A. We accept debit cards and credit cards.
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to email our Customer Service department to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:
*Make sure the item is in resalable condition. We cannot refund or credit items that are marked or otherwise damaged
*Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
*Ship / courier the package to our returns department. Contact for delivery details.